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Getting Started
Everything you need to get started with BoldDesk.
11 Articles
Working with Tickets
Learn about ticket views, filters, ticket actions, replying to tickets, notes, insights, and activity history.
71 Articles
Live Chat
Learn about Live Chat, which connects customers directly with agents on your website and social media channels.
53 Articles
Working with Activities
Learn about different types of activities - Tasks, Calls, and Meetings to boost agent productivity.
20 Articles
Omnichannel
Learn about Omnichannel, which connects customers directly with agents on popular messaging and social apps.
36 Articles
Knowledge Base
Learn how to create and manage the knowledge base articles.
59 Articles
Contact & Contact Groups
Learn how to organize contacts and contact groups to provide better customer service.
30 Articles
Administration & Configuration
Configure ticket fields and forms, SLAs, CSAT surveys, customer portals, auto-assignments, and general settings.
140 Articles
Email & Configuration
Configure custom emails and email templates and manage email notifications.
40 Articles
Analytics & Reports
Analyze your data with reports and dashboards.
19 Articles
AI Features
Harness the power of AI in your help desk operations to enhance agent productivity and deliver exceptional customer support.
14 Articles
Customer Portal
End users can utilise the customer portal to create and track tickets.
8 Articles
Mobile App
Agents can use the BoldDesk mobile app to improve productivity.
25 Articles
Productivity Tips & Tricks
Following these tips and tricks will increase customer service productivity and improve customer experience.
41 Articles
Automation
Automate repeating tasks and save time using auto-assignments, event triggers, time triggers, and SLAs.
46 Articles
Rest APIs & Webhooks
Get started with BoldDesk Rest APIs and webhooks to integrate with any external systems.
19 Articles
Integrations
Enhance workflow productivity with smooth integration, simplifying tasks effortlessly across your preferred tools and applications.
70 Articles
Troubleshooting Guides
Find quick solutions to common issues.
24 Articles
Billing & Subscriptions
Manage your accounts, subscriptions, invoices, and payments.
18 Articles
General
7 Articles
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