Category / Section
How to Manage Billing Cycle and Agents
Published:
To update the subscription, follow the given steps.
- Go to the Admin Center page.
- Click the Billing and Subscription option.
- On the active subscription page, click the Change Plan option. The change plan dialog will be shown.
- Select the current plan and click Continue to select billing cycle and agents.
- Select the billing cycle, update the required agent seats, and then click Continue.
- Review the following in the summary section and click the Update button.
- Subscription – This amount will be deducted from the next billing cycle for the subscription.
- Total due today – This is the prorated amount for the subscription updates for the remaining period of the current cycle which will be deducted immediately.
- Payment card – Today’s due amount will be deducted from this card.
Note:
- Plan and agent downgrades and billing cycle changes will be reflected in the next billing date.
If the default card has 3D security enabled, then you will be asked to complete an additional verification step with the card issuer to process the payment.
A popup will be shown with an authentication page on the card’s bank’s website and requires you to enter a password associated with the card or a code sent to your phone.
If the subscription plan or agent is upgraded and the current day's due payment is authorized, the subscription change will be applied immediately.
If the subscription plan or the agent is downgraded or the billing cycle changes, it will be reflected on the next billing date.
