Create Jira Issue with BoldDesk Ticket
By seamlessly creating Jira issues from BoldDesk, you can ensure a streamlined workflow for handling customer-reported issues.
Follow the given steps to create Jira Issue and make a connection between Jira Issue and the BoldDesk ticket:
-
Navigate to the ticket where you want to create the Jira issue and click Apps in the left sidebar. And open the Jira Software app.
-
Click Create Jira Issue.
-
Choose the Jira Project and Issue Type. The necessary fields will appear in the creation form based on your selection.
-
Fill in the necessary fields in the form to create a Jira issue.
-
Click Create.
-
The Jira issue that was created automatically linked with the BoldDesk ticket and was displayed as shown below.
To display additional fields in the Jira task creation form, create the custom fields, mark them as mandatory, and add them to the necessary Jira project. Once they are added to the project, they will be visible in the BoldDesk Jira task creation form.
