Create Azure DevOps Work Item with BoldDesk Ticket
How to Create Azure DevOps Work Item with Ticket
To seamlessly create Azure DevOps work items within BoldDesk, you can follow these steps to establish a connection between Azure DevOps and BoldDesk:
- Open the ticket where you want to create the Azure DevOps work item and click Apps in the right sidebar to open the apps list.
- Search for and select Azure DevOps.
- Click Create Work Item.
- Fill in the necessary details for the Azure Work Item, such as Organization, Project, Work Item Type, Area Path, Title, and Description.
- Click Create to create a new work item.
After creating the Azure Work Item, a linked Work Item will be displayed as shown in the following screenshot.
The agent who configured the Azure DevOps integration will be added as the reporter by default.
FAQ
Is it possible to delete a work Item from Azure DevOps?
Yes, users can delete work items only if the Delete and Restore work Items permission is allowed to the team (group) they belong to within the project. Permissions allowed to a group in Azure DevOps are automatically inherited by the group members. Follow this AzureDevOps Guide for more details on deleting Azure work item.
Work items cannot be deleted directly within the BoldDesk application; this action must be performed through the Azure Portal.
