Use this guide to create an Azure DevOps work item directly from a BoldDesk ticket—without leaving the Agent Portal. You’ll open the ticket, launch the Azure DevOps app, and submit the core fields (Organization, Project, Work Item Type, Area Path, Title, Description). When you click Create, BoldDesk automatically links the new work item back to the ticket so both support and engineering can track the same issue in one place; the integration’s configuring agent is set as the reporter by default. After creation, the linked work item appears in the ticket view for quick navigation and ongoing collaboration.

How to Create Azure DevOps Work Item in a Ticket

To seamlessly create Azure DevOps work items within BoldDesk, you can follow these steps to establish a connection between Azure DevOps and BoldDesk:

1. Open the ticket where you want to create the Azure DevOps work item and click Apps in the right sidebar to open the apps list.

2. Search for and select Azure DevOps.

3. Click Create Work Item.

4. Fill in the necessary details for the Azure Work Item, such as Organization, Project, Work Item Type, Area Path, Title, and Description.

5. Click Create to create a new work item.

   

After creating the Azure Work Item, a linked Work Item will be displayed as shown in the following screenshot.

Frequently Asked Questions (FAQs)

1) How do I create an Azure DevOps work item from a BoldDesk ticket?
Open the ticket → click Apps (right sidebar) → select Azure DevOps → click Create Work Item → fill in the fields → click Create.

2) Which details do I need to provide when creating the work item?
You’ll enter Organization, Project, Work Item Type, Area Path, Title, and Description.

3) What happens after I create the work item?
The new work item is automatically linked to the ticket and appears in the ticket view; the agent who configured the integration is set as the reporter by default.

4) Is it possible to delete a work Item from Azure DevOps?
Yes, users can delete work items only if the Delete and Restore work Items permission is allowed to the team (group) they belong to within the project. Permissions allowed to a group in Azure DevOps are automatically inherited by the group members. Follow this AzureDevOps Guide for more details on deleting Azure work item.

Work items cannot be deleted directly within the BoldDesk application; this action must be performed through the Azure Portal.