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How to Reactivate an Expired or Suspended BoldDesk Subscription
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If the subscription payment is not completed by the due date, the account will first move to an expired status and may eventually transition to a suspended state. To help you restore access, you can follow the steps outlined below to reactivate your expired or suspended subscription.
- Go to the Admin Center page.
- Click on the Billing and Subscription option to open the billing and subscription portal.
- In the billing and subscription portal, navigate to the expired or suspended subscription page, and click the Reactive Subscription option. The reactivate subscription dialog will be shown.
- In the reactivate subscription dialog, check the Total due today amount and click Pay to proceed with the payment collection and activation of the subscription.
- Total due today – This is the pending amount for the subscription which will be deducted immediately.
- Payment card – Today’s due amount will be deducted from this card.
Note:
- If you wish to make the payment using a different card, please update the card details from the payment page and try again. To learn more about managing payment methods, refer to this article.
- Once the payment is collected to reactivate an expired or suspended subscription, the subscription will be activated immediately with the current billing cycle, and in the case of a suspended subscription, the billing cycle will reset.
If your default card has 3D security enabled, then you will be asked to complete an additional verification step with the card issuer to process the payment.
A popup will be shown with an authentication page on the card’s bank’s website and requires you to enter a password associated with the card or a code sent to your phone.
If the reactivation of today’s due payment is authorized, the subscription will be activated immediately.
