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How to Download and Install BoldDesk Mobile App

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BoldDesk supports mobile applications for agents on Android, iOS, and tablet devices. The mobile app is exclusively for agents and not customers, as it is designed to be mobile-responsive for agents to access the customer portal directly on their mobile devices.

Check out this video tutorial.

How to download and install the mobile application

To download and install the app:

  1. Go to the Android Play store or iOS App store and search for the BoldDesk app.
  2. Tap on Install.
  3. Open the app and enter your BoldDesk account URL.

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The BoldDesk account URL is the domain name of your support desk. This domain name could be yourcompany.bolddesk.com or a custom URL such as support.yourcompany.com. You can locate this information in the email invitation you received.
  1. Access the application by entering your email address and password or utilize alternative login methods such as the Google and Microsoft login systems.

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Note the following before downloading the mobile app:

  1. Mobile app system prerequisites
    Prior to downloading and installing the application, it is advisable to review the prerequisites.

  2. Supported OS
    The following are the supported OS

  • iOS: iOS 11 or later
  • Android: Android 5.0 or later
  1. Supported languages
    Currently, the application is exclusively accessible in the English language.

To find the app, click on the following link.

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