How to Download and Install BoldDesk Mobile App
BoldDesk supports mobile applications for agents on Android, iOS, and tablet devices. However, there is no dedicated mobile application for customers or end-users. Instead, the Customer/End User Portal is fully accessible through a mobile-responsive web portal, ensuring a seamless experience across different devices.
Check out this video tutorial.
You can create your own app using the BoldDesk REST API. We are happy to provide the necessary API details; however, please note that we are unable to assist with the app development or maintenance process. Explore BoldDesk Developer API Docs.
- The BoldDesk mobile application is designed to function online and relies on an active internet connection to provide full access to its features. This includes real-time ticket management, live notifications, collaboration tools, and AI-powered responses. Offline functionality is not supported, meaning users cannot access or manage tickets without an internet connection.
- The Customer Portal is fully optimized for mobile devices. The Agent Portal currently offers limited mobile browser support and may not provide the best experience on smaller screens. For optimal ticket management and agent workflows, we recommend using the BoldDesk mobile app.
How to Download and Install the Mobile Application
To download and install the app:
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Go to the Android Play Store or iOS App Store and search for the BoldDesk app.
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Tap on Install.
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Open the app and enter your BoldDesk account URL.
The BoldDesk account URL is the domain name of your support desk. This domain name could be https://yourcompany.bolddesk.com or a custom URL such as https://support.yourcompany.com. You can locate this information in the email invitation you received.
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Access the application by entering your email address and password or utilize alternative login methods such as the Google and Microsoft login systems.
Before You Download the Mobile App
Please review the following important details to ensure a smooth installation and user experience:
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System Requirements
Make sure your device meets the necessary prerequisites before downloading and installing the app. -
Supported Operating Systems
The app is compatible with the following OS versions:
- iOS: Version 13 or later
- Android: Version 10.0 or later
- Language Availability
The mobile app interface is currently displayed in English by default. However, BoldDesk does support multiple languages. To use the app in a different language, you must first enable multilingual support through the BoldDesk web portal. Once configured on the web, the selected language will reflect in the mobile app. Please note that language settings cannot be changed directly within the mobile app.
You can download the app using the links below:
- Android App: Android Play Store
- iOS App: iOS App Store
Frequently Asked Questions
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Can customers or end-users access BoldDesk on mobile devices?
Yes. Customers/end-users can use the Customer Portal from any mobile browser. BoldDesk does not provide a dedicated customer/end-user mobile app. -
Is there a dedicated BoldDesk mobile app for customers/end-users?
No. The dedicated mobile app is for agents only. Customers/end-users use the mobile-responsive Customer Portal in a browser. -
What should I do if the mobile app doesn’t recognize my account URL?
Verify the BoldDesk account URL format and spelling. If the issue persists:- Confirm the domain is active.
- Contact BoldDesk Support
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What is the BoldDesk account URL, and where do I find it?
The BoldDesk account URL is the support desk domain (for example,https://yourcompany.bolddesk.comor a custom domain). The BoldDesk account URL is included in the agent invitation email. -
Is the BoldDesk Agent Mobile App different from the web portal?
Yes. The Agent Mobile App is designed for agents to manage tickets and collaborate in real time on mobile devices. The web portal is accessible by browser; the Customer Portal is mobile responsive, while the Agent Portal has limited mobile browser support. -
Does the BoldDesk Agent Mobile App work offline?
No. The BoldDesk Agent Mobile App requires an internet connection. Offline ticket access and offline ticket management are not supported. -
Why does Google Play show “Your device is not compatible with this version”?
This occurs when the device does not meet the BoldDesk Agent Mobile App’s requirements, such as:- unsupported Android version (BoldDesk requires Android 10.0 or later), or
- device model or other compatibility conditions enforced by Google Play.
