How to Download and Install BoldDesk Mobile App
BoldDesk supports mobile applications for agents on Android, iOS, and tablet devices. However, there is no dedicated mobile application for customers or end-users. Instead, the Customer/End User Portal is fully accessible through a mobile-responsive web portal, ensuring a seamless experience across different devices.
Check out this video tutorial.
You can create your own app using the BoldDesk REST API. We are happy to provide the necessary API details; however, please note that we are unable to assist with the app development or maintenance process. Learn more about REST API.
- The BoldDesk mobile application is designed to function online and relies on an active internet connection to provide full access to its features. This includes real-time ticket management, live notifications, collaboration tools, and AI-powered responses.
- Currently, offline functionality is not supported, meaning users cannot access or manage tickets without an internet connection.
How to download and install the mobile application
To download and install the app:
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Go to the Android Play store or iOS App store and search for the BoldDesk app.
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Tap on Install.
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Open the app and enter your BoldDesk account URL.
The BoldDesk account URL is the domain name of your support desk. This domain name could be ‘https://yourcompany.bolddesk.com’ or a custom URL such as ‘https://support.yourcompany.com’. You can locate this information in the email invitation you received.
- Access the application by entering your email address and password or utilize alternative login methods such as the Google and Microsoft login systems.
Before You Download the Mobile App
Please review the following important details to ensure a smooth installation and user experience:
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System Requirements
Make sure your device meets the necessary prerequisites before downloading and installing the app. -
Supported Operating Systems
The app is compatible with the following OS versions:
- iOS: Version 13 or later
- Android: Version 10.0 or later
- Language Availability
The mobile app interface is currently displayed in English by default. However, BoldDesk does support multiple languages. To use the app in a different language, you must first enable multilingual support through the BoldDesk web portal. Once configured on the web, the selected language will reflect in the mobile app. Please note that language settings cannot be changed directly within the mobile app.
You can download the app using the links below:
FAQs
Q1. Can customers or end-users access BoldDesk on mobile devices?
No. While there is no dedicated mobile app for customers or end-users, they can access the Customer Portal via any mobile browser since the customer portal is mobile responsive.
Q2. What should I do if the app doesn’t recognize my account URL?
Double-check the spelling and format of the URL. If you’re still having issues:
- Ensure the domain is active
- Contact BoldDesk Support for confirmation
Q3. Is there a difference between the agent mobile app and the web portal?
Yes. The agent mobile app is designed for support staff to manage tickets, receive notifications, and collaborate in real-time. The web portal (accessible via browser) is available to both agents and customers, but only agents have access to the mobile app.
