How can a new contact or customer account be created without an email address

In BoldDesk, having an email address is required for creating an account. However, in cases where a customer’s email is unknown, an account can be created using only their phone number, with a workaround option available.

Create a contact using a dummy email address “phoneno@test.com”, e.g., 9898989898@test.com.

Please be advised that we have already blocked the sending of emails from test.com. If you use a different domain other than test.com, there is a chance that your outgoing email may be blocked due to Email bounce.

If you need to use a different domain as a placeholder for a workaround solution, please send an email to support@bolddesk.com.