How to Choose the Data Center for Data Storage
Choosing a data center
Selecting a data center is a critical decision that affects where your data will be stored and how it will be processed. Our facilities across the US, EU (Netherlands), India, and Australia provide secure environments tailored to meet your data storage needs.
To find more details about our security policy, you can refer to this page.
Understanding data processing and storage
It is important to understand where and how data is processed and stored for businesses.
Data processing location
Although you can choose to store your data in various locations, including the US, EU (Netherlands), India, or Australia, it’s important to note that data processing is primarily conducted in the US. This ensures that while your data resides in the chosen location, the processing activities are centralized and handled securely in the US.
We use a separate database architecture for each customer. The database for your site is not shared with any other customer’s database. It is stored in Google Cloud, and we regularly backup the database to ensure data safety.
Location-based storage
Your chosen data center location—whether it’s in the US, EU (Netherlands), India, or Australia—is where your entire instance’s data will be stored. This means that all of your customer data, irrespective of their geographic location, will be stored in the data center location of your choice. For instance, if you opt for the Netherlands as your data center, all customer data associated with your instance will be stored there. This approach ensures that your data is stored on an instance-wide basis rather than on a customer-by-customer basis.
How to choose your data centre when signing up for BoldDesk
To select the most appropriate data center for your needs, follow these steps:
- Sign up: Initiate the sign-up process for BoldDesk by navigating to the Sign Up page.
- Select data center: During the sign-up, you will be prompted to choose a data center from the available options. The available data center locations typically include the US, EU (Netherlands), India and Australia.
- Complete sign-up: Once you have selected your preferred data center, complete the sign-up process as directed.
- Data storage location: Your data will be stored in the selected data center, ensuring that your information is securely stored in your preferred region.
