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How to Integrate Single Sign-On (SSO) with BoldDesk
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In BoldDesk, you can set up Single Sign On for both the customer portal and agent portal. BoldDesk offers two SSO integration options:
- Open ID Connect
- OAuth 2.0
Open ID Connect
- Navigate through Admin > Customer Portal > Login.
- Select Open ID Connect.
- Obtain the necessary information, such as the Client ID, Client Secret, and Authority, from your identity provider and input it into the BoldDesk portal.
To find the detailed steps for setting up SSO using Azure AD, refer to this article: Setup SSO using AzureAD
OAuth 2.0
To use OAuth 2.0, all the above steps are the same except for the endpoints. To get the endpoints, find the following steps:
- Go to Admin > Customer Portal > Login
- Select OAuth2.0.
- Obtain the Token and Authorization Endpoints from your Identity Provider (IDP) and make sure to use version 2 endpoints.
- For the user Info endpoint, use the URL for fetching user information from your IDP.
- After updating, go to your login page, and you will see the login option enabled.
To find the detailed steps for setting up SSO using OAuth2.0, refer to this article: Setup SSO using OAuth2.0