How to Forward Tickets in BoldDesk Mobile App

There are two options available to forward a ticket in the mobile app.

• Forwarding the whole ticket
• Forwarding a specific reply/note in the ticket

Forwarding the whole ticket

Follow the steps given to forward a ticket:

1. Open the ticket you want to forward and click the three dots.

2. Select Forward Ticket from the list of options.
   

   
   
   

3. Specify the Subject and Description of the forward ticket activity.
   

   
   
   

4. Select the messages that you want to share with the recipient.
   

   
   
   

5. Select the attachment option based on need.
   a. Selected attachment - Pick the attachment from the tickets
   

   
   
   

b. Add attachment - Upload new attachment

c. No attachment - Forward ticket without attachment

6. By default, the status of the Forward Ticket will be closed. You can change it if needed.
7. Fill in the required fields and click the Forward button to proceed.

Forwarding a specific reply/note in the ticket.

You can also forward a specific reply in a ticket by clicking on the three dots and selecting Forward reply.

FAQs

1. Can I forward multiple replies at once?
No. You can forward either the entire ticket or one specific reply at a time.

2. Can I change the default status from Closed?
Yes. You can update the status during the forwarding process.

3. Are forwarded tickets visible in the original ticket’s history?
Yes. BoldDesk logs forwarding actions in the ticket activity timeline.

4. Is forwarding available in BoldDesk web and desktop apps?
Yes. The forwarding feature is supported across all BoldDesk platforms.