Managing phone calls with Ringover

This article is a complete guide to making phone calls using Ringover. It includes creating tickets and activities for calls and troubleshooting common problems for quick and easy calls.

1. Click the Ringover icon in the bottom left corner of BoldDesk.

2. Ringover Widget will be shown as given below

   

3. Enter your login credentials such as Email and Password

Make a new call

1. Enter the desired Phone Number
   

   

2. Click the Call button to make the call.

Click to call

Agents can quickly call a phone number by clicking on it in the Contacts page or ticket page, and it will automatically appear in the Ringover dialer for immediate use.

Ticket creation for outbound calls

Outbound call details will be updated as a ticket after call completion as shown below

Ticket creation for inbound calls

Inbound call details will be updated as a ticket after call completion as shown below

Ticket creation for missed calls

Missed call details will be updated as a ticket after call completion as shown below

Ticket creation for voicemail calls

Voicemail details will be updated as a ticket after call completion as shown below

Activity creation for outbound calls

Outbound call details will be updated as an activity after call completion as shown below

Activity creation for inbound calls

Inbound call details will be updated as an activity after call completion as shown below

Activity creation for missed calls

Missed call details will be updated as an activity after call completion as shown below

Activity creation for voicemail calls

Voicemail details will be updated as an activity after call completion as shown below

FAQ

In which regions/circles is Ringover available?
Currently, Ringover is available in 82 countries across the globe.
Click the link to know more https://www.ringover.com/coverage

Does Ringover support calling international numbers?
Yes, you can make a call to international numbers hassle free.
https://support.ringover.com/hc/en-us/articles/14488549049873-Call-an-international-number

Why aren’t tickets or activities created for incoming, outgoing, missed calls and voicemail?
Need to setup webhook configuration for creating tickets or activities.
https://support.bolddesk.com/kb/article/16754/preview/faeb5f52-0685-477b-af1a-2dd79378fadf#webhook-configuration-in-ringover

Why recording URL is not available in ticket or activity?
Users should enable to allow call recording option in their setting.
https://support.ringover.com/hc/en-us/articles/14338464374545-Activating-conversation-recording-for-a-user

Why recorded voicemail URL is not available in ticket or activity?
Users should turn on voicemail drop option in their setting.
https://support.ringover.com/hc/en-us/articles/14518192013073-Activating-and-Using-Voicemail-Drop

How to set up IVR with call forwarding for users?
https://support.ringover.com/hc/en-us/articles/14537130634257-Creating-an-IVR-with-call-forwarding-to-members-of-your-Ringover-team

How to record the conversation for IVR calls?
https://support.ringover.com/hc/en-us/articles/14548503144593-Activating-conversation-recording-for-your-IVR

How to enable cascade mode for user’s call forwarding in IVR?
https://support.ringover.com/hc/en-us/articles/14547699143313-Set-up-call-cascades-on-your-IVR

Why IVR numbers not mapping with BoldDesk configuration though IVR setup was done properly?
Should enable IVR Rights while creating API key
https://support.ringover.com/hc/en-us/articles/15206971712657-Using-our-API