Slack slash commands
This document explains how to use and integrate Slash Commands in Slack with BoldDesk. Slash Commands allow you to quickly trigger your app to perform specific actions within Slack.
Slash Commands
- Help
- Sign In
- Sign Out
- Create Ticket
Help
The help command (/bolddesk-help) shows a list of valid BoldDesk commands and links to the help document.
Sign In
The sign-in command (/bolddesk-sign-in) connects your BoldDesk account with Slack, allowing you to create support tickets and get personal notifications in Slack.
Sign Out
The sign-out command (/bolddesk-sign-out) removes access to BoldDesk, preventing the user from creating new support tickets and receiving personal notifications.
Create Ticket
The create-ticket command (/bolddesk-create-ticket) allows users to create a new BoldDesk ticket directly from the Slack platform.
FAQs
-
Do I need to be signed in to use all commands?
Yes. /bolddesk-help works without account linkage, but commands like /bolddesk-create-ticket and personal notifications require a valid /bolddesk-sign-in session. -
What happens if I sign out?
After /bolddesk-sign-out, you can’t create new tickets or receive personal notifications in Slack until you sign in again. -
Can I attach files when creating a ticket from Slack?
If file uploads are enabled in your Slack workspace and supported by the BoldDesk form, files you attach will be included with the new ticket. -
Why don’t I see the create‑ticket form after running the command?
Ensure the BoldDesk app is installed in the workspace, you’re signed in via /bolddesk-sign-in, and that your Slack permissions allow interactive message actions.
