Slack slash commands

This document explains how to use and integrate Slash Commands in Slack with BoldDesk. Slash Commands allow you to quickly trigger your app to perform specific actions within Slack.

Slash Commands

1. Help
2. Sign In
3. Sign Out
4. Create Ticket

Help

The help command (/bolddesk-help) shows a list of valid BoldDesk commands and links to the help document.

Sign In

The sign-in command (/bolddesk-sign-in) connects your BoldDesk account with Slack, allowing you to create support tickets and get personal notifications in Slack.

Sign Out

The sign-out command (/bolddesk-sign-out) removes access to BoldDesk, preventing the user from creating new support tickets and receiving personal notifications.

Create Ticket

The create-ticket command (/bolddesk-create-ticket) allows users to create a new BoldDesk ticket directly from the Slack platform.