Category / Section
Slack slash commands
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This document explains how to use and integrate Slash Commands in Slack with BoldDesk. Slash Commands allow you to quickly trigger your app to perform specific actions within Slack.
Slash Commands
- Help
- Sign In
- Sign Out
- Create Ticket
Help
The help command (/bolddesk-help) shows a list of valid BoldDesk commands and links to the help document.
Sign In
The sign-in command (/bolddesk-sign-in) connects your BoldDesk account with Slack, allowing you to create support tickets and get personal notifications in Slack.
Sign Out
The sign-out command (/bolddesk-sign-out) removes access to BoldDesk, preventing the user from creating new support tickets and receiving personal notifications.
Create Ticket
The create-ticket command (/bolddesk-create-ticket) allows users to create a new BoldDesk ticket directly from the Slack platform.