Effortlessly Generate Knowledge Base Content with BoldDesk AI
BoldDesk’s AI-powered article generator helps support teams create accurate, well-structured, and multilingual knowledge base (KB) articles quickly. By analyzing input such as key points, FAQs, or internal documentation, the AI produces content that reduces manual effort and improves consistency.
- BoldDesk AI’s Knowledge Base article creation is provided at no additional charge for customers subscribed to the Momentum and Enterprise plans with AI Access.
- The Knowledge Base feature is not available on the mobile application at this time; hence, generating KB articles with AI on the mobile app is unsupported.
Benefits of AI-Powered KB Generation
- Saves time by automating article creation
- Improves consistency across support documentation
- Supports multilingual content generation
- Allows easy editing and regeneration of content
How to Use the AI-Powered KB Article Generator
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Navigate to the KB Create Article Page: Locate the 'Generate Using AI’ button at the top of the title box.
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Open the AI Popup: Click the button to open a popup window.
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Input Your Key Points: Type your key points or ideas into the provided text box.
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Generate the Article: Click ‘Generate’ to allow the AI to create a detailed knowledge base article.
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Review and Edit: If necessary, make corrections in the text box and click ‘Regenerate’ to refine the content.
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Insert and Publish: Use the ‘Insert’ option to update both the KB title and body with the generated content. Once satisfied, you can publish your article.
And just like that, in a matter of seconds, your knowledge base article will be ready.
- The language used to generate the Knowledge Base will depend on the brief description provided of the KB title; for instance, if the description is in Portuguese, the whole content will be in Portuguese.
- If the content generated by the Knowledge Base does not meet your expectations, you may click on regenerate to obtain alternative content.
Frequently Asked Questions (FAQs)
Q: Can I use this feature on mobile?
A: No. The KB module is currently unavailable on the mobile app.
Q: Can I generate articles in different languages?
A: Yes. The AI uses the language of your input to generate the article.
Q: What if the generated article isn’t accurate?
A: You can edit it manually or click Regenerate for a new version.
