How to Generate Knowledge Base Content Using BoldDesk AI
BoldDesk’s AI-powered article generator helps support teams create accurate, well-structured, and multilingual knowledge base (KB) articles quickly. By analyzing input such as key points, FAQs, or internal documentation, the AI produces content that reduces manual effort and improves consistency.
- BoldDesk AI’s Knowledge Base article creation is provided at no additional charge for customers subscribed to the Momentum and Enterprise plans with AI Access.
- The Knowledge Base feature is not available on the mobile application at this time; hence, generating KB articles with AI on the mobile app is unsupported.
Benefits of AI-Powered KB Generation
- Saves time by automating article creation
- Improves consistency across support documentation
- Supports multilingual content generation
- Allows easy editing and regeneration of content
Prerequisites
To be able to use this feature, you must enable AI Copilot KB article generation in the AI Center.
Navigate to AI Centre - AI Copilot - Activate the switch for AI Copilot Features
How to Use the AI-Powered KB Article Generator
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Navigate to the KB Create Article Page: Locate the 'Generate Using AI’ button at the top of the title box.
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Open the AI Popup: Click the button to open a popup window.
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Input Your Key Points: Type your key points or ideas into the provided text box.
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Generate the Article: Click ‘Generate’ to allow the AI to create a detailed knowledge base article.
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Review and Edit: If necessary, make corrections in the text box and click ‘Regenerate’ to refine the content.
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Insert and Publish: Use the ‘Insert’ option to update both the KB title and body with the generated content. Once satisfied, you can publish your article.
And just like that, in a matter of seconds, your knowledge base article will be ready.
- The language used to generate the Knowledge Base will depend on the brief description provided of the KB title; for instance, if the description is in Portuguese, the whole content will be in Portuguese.
- If the content generated by the Knowledge Base does not meet your expectations, you may click on regenerate to obtain alternative content.
Frequently Asked Questions (FAQs)
Q: Can I use this feature on mobile?
A: No. The KB module is currently unavailable on the mobile app.
Q: Can I generate articles in different languages?
A: Yes. The AI uses the language of your input to generate the article.
Q: What if the generated article isn’t accurate?
A: You can edit it manually or click Regenerate for a new version.
