Closing a Conversation in Mobile App

There are three options available to close a conversation in the mobile app. You can:

• Update the status when sending the message.
• Utilize the close action button located in the header.
• Use the property page to modify the status of the conversation.

Update the status when sending the message

To close a conversation using this option, follow the given steps:

1. Compose your message in the reply section and select the Send dropdown menu.
   
   
   
   
   The available status options will be displayed.
   
   
   
   
2. Select the Send as Closed option to close the conversation.

Utilize the close action button located in the header

The quick close button has been positioned in the header section, allowing users to efficiently close conversations with a single action.

Use the property page to modify the status of the conversation

To close a conversation using this option, follow the given steps:

1. Open the conversation property page. For further details, refer to the article on How to Modify Chat Properties in Mobile App
2. Update the conversation’s status by using the status field.