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How to Modify Chat Properties in Mobile App
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To modify the properties of a conversation, follow the steps below:
- Selecting any conversation from the conversation list directs you to the conversation detail page.
- To view detailed information about the current conversations, tap the Information icon located in the header.
- Fill in the details appropriately for the conversation properties. The agent can view and edit these properties as needed.
- You can update the status, assignee, priority, and tags.