How to Modify Chat Properties in Mobile App

To modify the properties of a conversation, follow the steps below:

1. Selecting any conversation from the conversation list directs you to the conversation detail page.
2. To view detailed information about the current conversations, tap the Information icon located in the header.
   
   
   
   
3. Fill in the details appropriately for the conversation properties. The agent can view and edit these properties as needed.
4. You can update the status, assignee, priority, and tags.