How to Delete Your BoldDesk Account

If you’ve decided to stop using BoldDesk, this guide walks you through how to cancel your subscription and request deletion by email in the quickest, safest way (you can’t delete the account yourself). The steps you’ll take depend on whether you can still sign in to your portal and access billing settings. You can either cancel the subscription from the Admin Center (fastest if you have access) or request deletion by email (best if you can’t sign in)—access ends immediately after cancellation, and deletion occurs after your current subscription period ends.

The sections below outline the two options to initiate account deletion.

Option 1: Cancel Subscription via Admin Center

If you still have access to your BoldDesk portal, you can initiate the deletion process by canceling your subscription:

1. Log in to your BoldDesk portal.

2. Navigate to the Admin Center.

3. Go to Billing and Subscription.

4. Scroll to the bottom and click Cancel Subscription.

   
   

Option 2: Request Deletion via Email

If you no longer have access to your portal or prefer direct assistance, you can request account deletion by email:

• Send an email to [email protected]
• Include your portal URL (e.g., yourcompany.bolddesk.com) in the message.

Sample Email:

Subject: Request for Account Deletion

Dear BoldDesk Support,

I would like to delete my BoldDesk account. Below are the details:

- Portal URL: yourcompany.bolddesk.com

Please confirm once the deletion process has been completed.

Thank you,  
[Your Name]

Once you complete the cancellation in the Admin Center or submit a deletion request by email, your BoldDesk account will be permanently deleted at the end of your current subscription period. Please ensure all exports are finished before you initiate deletion.

Frequently Asked Questions (FAQs)

1) What’s the difference between canceling the subscription and deleting the account?

• Canceling the subscription stops future billing and immediately disables access. It also schedules your account for deletion at the end of your current subscription period.
• Account deletion is the final, permanent removal performed by BoldDesk after the BoldDesk’s account subscription period ends.

2) Is BoldDesk account deletion reversible?
No. Account deletion is permanent and cannot be undone. Be sure to export or back up any data you need before proceeding.

3) Who is allowed to request a BoldDesk account deletion?
An authorized account owner/admin should initiate the request—either through Admin Center → Billing & Subscription → Cancel Subscription or by emailing [email protected] with the portal URL.

4) I can’t log into BoldDesk’s Agent Portal. How do I delete the account?
Send a message to [email protected] from your registered email address and include your portal URL (e.g., yourcompany.bolddesk.com). The sample email in this guide covers the exact wording to use.

5) Will I lose access immediately after I cancel my subscription?
Once deletion is processed, you’ll permanently lose access to the portal and its data. Plan exports before you start.