Setup the Microsoft Teams Meeting for Agent

Once the MS Teams Meeting has been installed at the administrative level, you may follow these steps to set it up in your personal settings.

Authorizing the MS Teams Meeting App

To authorize the MS Teams Meeting app, follow the given steps:

1. Click the Profile icon in the top-right corner as indicated below.
   

   

2. Select Personal Settings.
   

   

3. Navigate to the Apps tab in personal settings.
   

   

4. If the Authorize button in your personal settings is disabled, please reach out to your Administrator.
   

   

5. Once enabled, please click the Authorize button to proceed. You will be redirected to the Microsoft website.
   

   

6. Enter your Microsoft email ID, and then click Next to proceed.
   

   

Re-Authorizing the MS Teams Meeting

Click the Re-Authorize button in the Apps section to restart the authentication process.

Revoking the MS Teams Meeting

Click the Revoke button in the Apps section to cancel the authentication.

Frequently Asked Questions (FAQs)

1. Why is the MS Teams Meeting app Authorize button is disabled in personal settings?
• App installation: The MS Teams Meeting app might not be installed from the BoldDesk marketplace.
• Permissions: You might not have the necessary permissions to access the MS Teams Meeting app.

2. What happens if the MS Teams Meeting app is not authorized in personal settings?
If the MS Teams Meeting app is not authorized in personal settings, you will be unable to schedule meetings in BoldDesk.