Attach the files from Dropbox to BoldDesk

Attach the files to ticket from Dropbox

1. In the ticket text editor (Reply and Notes), click the Dropbox A file selection window will appear.

2. Search for and choose the files you want to attach to a ticket.

3. After attachment, the file can be viewed in the Files.

Attach the files to KB article

1. In the KB text editor (create and edit), click the Dropbox button. As a result, the file selection window will appear.

   

2. Search for and choose the files you want to attach to KB article.

   

3. After attachment, the file can be viewed in the file tab.

   

FAQ

1. What should I do if an error message such as “domain does not match any Chooser/Saver domains” appears?

You should only Add the domain itself when you register a domain, not the protocol (such as http:// or https://) or the port number.

For example, you should use “example.com” if your domain is “test.example.com”.

Note: If you have a custom domain URL, you should add it.

2. What happen if Dropbox app status shown in development status?

Even though it is in development status, the app will function as a production-status app, with the exception that it can only be linked with a maximum of 500 Dropbox accounts.

If you want to share your app with customers, apply for production status. For more details, check the link below.

https://www.dropbox.com/developers/reference/developer-guide

3. What happens if I share a private file?

The user won’t be able to access the private file if you shared it. In such a scenario, you should provide those users with access permissions to the file.