How to Attach Files from Dropbox to BoldDesk
Integrating Dropbox with BoldDesk allows you to quickly attach cloud‑stored files to tickets without downloading them locally. This helps agents share documents, screenshots, and other resources more efficiently while keeping ticket workflows organized. In this guide, you’ll learn how to attach files directly from your Dropbox account to a BoldDesk ticket in just a few steps.
Attaching Files to Tickets from Dropbox
-
In the ticket text editor (Reply and Notes), click the Dropbox. A file selection window will appear.
-
Search for and choose the files you want to attach to a ticket.
-
After attachment, the file can be viewed in the Files.
Attaching Files to KB Article
- In the KB text editor (create and edit), click the Dropbox button. As a result, the file selection window will appear.
- Search for and choose the files you want to attach to the KB article.
- After attachment, the file can be viewed in the file tab.
FAQs
1. What should I do if an error message such as “domain does not match any Chooser/Saver domains” appears?
You should only Add the domain itself when you register a domain, not the protocol (such as http:// or https://) or the port number. For example, you should use “example.com” if your domain is “test.example.com”. If you have a custom domain URL, you should add it.
2. What happens if Dropbox app status is shown in development status?
Even though it is in development status, the app will function as a production-status app, with the exception that it can only be linked with a maximum of 500 Dropbox accounts. If you want to share your app with customers, apply for production status. Explore DBX Platform developer guide.
3. What happens if I share a private file?
The user won’t be able to access the private file if you shared it. In such a scenario, you should provide those users with access permissions to the file.
