Attach the files from Google Drive to BoldDesk

Attach the files to ticket from Google Drive

1. In the ticket text editor (Reply and Notes) page, click the Google Drive This prompts the file selection window to appear.

2. Search and choose the files you want to attach to a ticket.

3. After attachment, the file can be viewed in the file tab.

Attach the files to KB article

1. In the KB text editor (create and edit), click the OneDrive button. As a result, the file selection window will appear.

   

2. Search for and choose the files you want to attach to KB article.

   

3. After attachment, the file can be viewed in the file tab.

   

FAQ

1. What should I do if a warning message such as ” Google hasn’t verified this app” appears in Oauth Consent Screen?

To remove this message, submit the app for verification. Use the following links to submit the app.

https://support.google.com/cloud/answer/9110914?hl=en#zippy=%2Csteps-to-submit-your-app

https://support.google.com/cloud/answer/7454865?hl=en&ref_topic=3473162#unverified-app-screen

2. What should I do if an error message such as ” Redirect URI mismatch” appears?

1. Click the Credentials tab and edit the OAuth 2.0 Client IDs.
2. Enter your BoldDesk domain name (e.g., https://test.example.com) by clicking the ADD URI buttons on both the Authorized JavaScript origins and the callback URL in Authorized redirect URI.

Note: If you have a custom domain URL, you should add it.

3. What happens if I share a private file?

The user won’t be able to access the private file if you shared it. In such a scenario, you should provide those users with permissions to access the file.