Synchronizing Users from Microsoft Entra ID to BoldDesk
Once you have finished the setup process, please follow the steps below to synchronize users from Microsoft Entra ID to BoldDesk.
Synchronize all users from Microsoft Entra ID
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Select the option to Sync all users and groups in the Scope section of the Microsoft Entra Admin Portal.
On the BoldDesk configuration page, ensure that the option to ‘Sync users regardless of their role’ is chosen.
Synchronize only assigned users to the application
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Select the option to Sync only assigned users and groups in the Scope section of the Microsoft Entra Admin Portal.
On the BoldDesk configuration page, ensure that the option to Sync only users of a specific role is chosen and enter the Role.
To ensure user synchronization, the roles defined in BoldDesk must be matched with the role assigned to users within Microsoft Entra ID.
Add custom app role
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In Microsoft Entra Admin Portal, select App registrations in the left panel and go to the All applications tab.
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Click on BoldDesk application.
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In the left panel, select App roles and then click Create app role.
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Enter the required information and then Apply the changes.
Assigned users with custom role to application
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In application page, select Users and Groups in the left sidebar menu.
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Select Add User/Group, then click None Selected.
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Select the users and roles if you wish to synchronize only selected users.
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Select the groups and roles if you wish to synchronize all users in selected group.
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Click the Assign button.
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The list of assigned users will be displayed as depicted in the image below. Only those users who have been assigned to the application will be eligible for provisioning.
