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How to Enable and Integrate AI Agents for Improved Customer Support
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To meet the growing customer base without increasing the employee count, using AI Agents can handle those requests efficiently. This feature allows your customers to receive quick and accurate answers to their questions, significantly reducing support traffic by instantly addressing common inquiries.
How to Enable the AI Agent
- Navigate to Admin > Web Widgets & AI Agent.
- Create a new widget or edit an existing one.
- Enable the AI Agent option.
- Copy the embed script and paste it into your external website to activate the AI Agent in the widget.
Use Cases
- Seamlessly integrate the AI Agent widget into any website or in your product alongside the Knowledge Base (KB) module.
- Provide end users with instant, AI-powered answers, enhancing their self-service journey and improving customer satisfaction.
Various combinations can be activated in the widget. For instance, you can enable the Knowledge Base and AI Agent without including the ‘Contact Us’ feature, or simply activate the AI Agent alone. This can be achieved by disabling specific module.
