Linking Asana Task with BoldDesk Ticket
Integrating Asana with BoldDesk allows your support and project management teams to stay perfectly aligned. By linking an Asana task directly to a BoldDesk ticket, you can streamline cross‑team collaboration, ensure better visibility into task progress, and reduce the need for manual updates. This guide walks you through how to connect Asana tasks with BoldDesk tickets so you can maintain seamless workflows and resolve customer issues more efficiently.
Benefits of Linking an Asana Task with BoldDesk Ticket
Linking an Asana task with a BoldDesk ticket allows you to:
- View Asana task details directly inside a BoldDesk ticket
- Improve cross‑team communication between support and project teams
- Track progress, updates, and status changes without switching platforms
- Reduce unnecessary manual follow‑ups on task completion
- Maintain full context for customer‑reported issues
This integration is especially useful for teams managing customer escalations or feature requests.
Prerequisites
Before linking:
- The Asana integration must be correctly installed and configured in BoldDesk.
- You must have access to the Asana task’s Task ID.
How to Link an Asana Task with a Ticket
Link tickets with existing Asana tasks by searching for the task ID, which allows you to access task details within BoldDesk. Linking helps the support team stay up to date with the progress of the customer-reported task.
Follow the steps below to create a connection between the Asana task and the BoldDesk ticket:
- Navigate to the ticket to be linked and click Apps in the left sidebar, then search and open the Asana app.
- Click Link Asana Task.
- Enter the Task ID and click Search.
- Select the Task to link with the ticket.
- The linked task will be displayed as shown in the following image
How to Unlink an Asana Task From a Ticket
- Click the Unlink option in the respective linked task to remove the connection between the Asana task and the ticket.
- Select the Unlink button to confirm.
A single Asana task can be linked to multiple tickets. However, a single ticket cannot be linked to multiple Asana tasks.
Frequently Asked Questions (FAQs)
Q1: Can I link more than one Asana task to a single BoldDesk ticket?
No. Each BoldDesk ticket can only be linked to one Asana task.
Q2: Can multiple BoldDesk tickets link to the same Asana task?
Yes. This is allowed and useful for tickets related to the same issue or project task.
Q3: What happens to comments or updates?
Updates must be made in Asana, but their status becomes visible in the BoldDesk task view.
