How to Use WhatsApp Placeholder Templates in the Mobile App

By integrating WhatsApp with BoldDesk, you can send predefined WhatsApp template messages for seamless and efficient communication.

Follow these steps to send a template message.

1. Navigate to the Chat module.
   
   

   
   
   

2. Choose the WhatsApp chat where you want to use the placeholder template.
   
   

   
   
   

3. In the Reply section, click the WhatsApp icon.
   
   

   
   
   

4. Select the template you want to send from the available options.
   
   

   
   
   

5. Complete all necessary fields and press the Preview button to review template modifications.
   
   

   
   
   
   
   
   

6. Click Send to deliver the personalized message to the conversation.