Understanding AI Datasource Limits in BoldDesk

To ensure optimal performance and prevent misuse of resources, BoldDesk imposes specific limits on AI data sources. Below is a detailed breakdown of these limits:

Web Pages:

• Trial Users: A maximum of 50 web pages can be added.
• Active Users: A maximum of 10,000 web pages can be added.

Documents (PDFs):

• Trial Users: A maximum of 5 PDF documents can be added.
• Active Users: A maximum of 100 PDF documents can be added.

Knowledge Base and Custom Answers:

• There are no limits on the number of Knowledge Base articles or Custom Answers that can be added.

Tips for Managing Datasource Limits:

1. Prioritize Resources: Ensure you add only the most relevant web pages and documents to maximize the efficiency of your AI datasource.
2. Monitor Usage: Regularly review your data source usage to stay within the allocated limits.
3. Upgrade to Active User Plan: If you find the trial limits restrictive, consider upgrading to an active user plan for increased capacity.

Additional Context:

These limits are designed to balance resource allocation across all users and maintain system performance. For detailed guidance on adding data sources, refer to the BoldDesk documentation or contact support.

By understanding and adhering to these limits, you can effectively utilize BoldDesk’s AI capabilities without any interruptions.