Understanding BoldDesk AI Data Source Limits
To ensure optimal performance and prevent misuse of resources, BoldDesk imposes specific limits on AI data sources. Below is a detailed breakdown of these limits:
Web Pages:
- Trial Users: A maximum of 50 web pages can be added.
- Active Users: A maximum of 10,000 web pages can be added.
Document Upload Limits
BoldDesk supports uploading files in PDF and Microsoft Word formats (.doc, .docx, .docm, .dot, .dotx, .dotm).
- Trial Users: Maximum of 5 documents.
- Active Users: Maximum of 100 documents.
Knowledge Base and Questions and Answers:
- There are no limits on the number of Knowledge Base articles or Questions and Answers that can be added.
Tips for Managing Datasource Limits:
- Prioritize Resources: Ensure you add only the most relevant web pages and documents to maximise the efficiency of your AI datasource.
- Monitor Usage: Regularly review your data source usage to stay within the allocated limits.
- Upgrade to Active User Plan: If you find the trial limits restrictive, consider upgrading to an active user plan for increased capacity.
Why These Limits Exist:
These limits are designed to balance resource allocation across all users and maintain system performance.
Explore further instructions about How to Add AI Data Sources in BoldDesk or contact support.
By understanding and adhering to these limits, you can effectively utilise BoldDesk’s AI capabilities without any interruptions.
FAQs
1. Can I add unlimited Knowledge Base articles?
Yes, there are no limits on Knowledge Base articles or Q&A entries.
2. What happens if I exceed the trial limits?
You’ll need to upgrade to an Active User Plan for additional capacity.
3. Are limits applied per brand or account?
Limits apply at the account level, covering all associated brands.
4. Can I replace existing web pages or PDFs?
Yes, you can remove older sources and add new ones within your limit.
5. Does upgrading immediately increase limits?
Yes, once upgraded, your account reflects the new limits instantly.
