BoldDesk Live Chat includes Notification settings that control visitor-facing behavior in the chat widget. Use these settings to play a sound alert in the widget when a new message arrives, so visitors do not miss agent replies. This guide shows where to find the Notification settings, explains what the Enable Sound Alerts toggle does, and when to use it.

Steps to Configure Notification Settings for a Live Chat

1. Go to Admin → Live Chat.

2. In the Live Chat list, open the more (⋮) menu for the widget and select Edit.

   

3. In the widget editor, select the Preference tab.

4. Click Notifications.

5. Under Notifications, configure Enable Sound Alerts:

   • Turn ON to play a notification sound in the widget whenever a new message arrives.
   • Turn OFF to disable sound alerts.
   

Frequently Asked Questions

1. Where do I enable or disable sound alerts for a Live Chat widget?
   Go to Admin → Live Chat, open the widget’s more (⋮) menu, select Edit, then go to Preference → Notifications and use the Enable Sound Alerts toggle.

2. What does the “Enable Sound Alerts” toggle do?
   When turned ON, the widget plays a notification sound whenever a new message arrives. When turned OFF, sound alerts are disabled.

3. Do Notification settings apply to all widgets automatically?
   No. Notification settings are configured per live chat widget. If you manage multiple widgets (even within the same brand), you must configure Notification settings for each widget separately.

4. Why should I enable sound alerts in the widget?
   Enable sound alerts to help visitors notice new incoming messages and avoid missing agent replies while they are viewing the page.