BoldDesk Live Chat includes Notification settings that shape how visitors experience your widget. Use them to play sound alerts for new messages and to let users email a transcript of the conversation. This guide shows where to find controls, what each involved toggle does, and when to use them.

Steps to Configure Notification Settings for a Live Chat

1. Go to Admin → Live Chat.

2. In the Live Chat list, open the more (⋮) menu for your widget and select Edit.

   

3. In the widget editor, select the Preference tab.

4. Click Notifications.

5. Configure the toggles in the Notifications panel:

Enable Sound Alerts

• Plays a notification sound in the widget when a new message arrives.
• Recommended so visitors don’t miss replies.

Enable Email Transcripts

• Lets users send the full chat history to an email address.
• Available when the conversation is associated with an email (e.g., the user provided an email or the chat is email‑based).
  
  

The widget Preview panel (top‑right) shows the same options under its menu so you can quickly verify the end‑user experience.

FAQs

1) What do Notification settings do in BoldDesk Live Chat?
Notification settings let you control two visitor-facing options:

• Sound Alerts – Plays an audible notification for visitors when a new message arrives.
• Email Transcripts – Sends visitors a full copy of the chat conversation to their email for reference.

2) Where do I configure the Live Chat Notification settings?
Go to Admin → Live Chat → (⋮) Edit your widget → Preference → Notifications. Use the toggles in the Notifications panel.

3) Do Live Chat Notification settings apply to all widgets at once?
No. They’re per widget. If you use multiple widgets (even under the same brand), configure notifications for each one.

4) What does “Enable Sound Alerts” in Live Chat Notification settings actually do—and when should I use it?
It plays a short sound in the widget whenever a new message arrives—useful to prevent missed replies, especially if the page is in a background tab.

5) What does “Enable Email Transcripts” in Live Chat Notification settings do—and when is it available?
It lets a user email the full chat history to an address. It appears when the conversation is associated with an email (captured via pre‑chat form, sign‑in, or entered when prompted).

6) Where do customers find the Notification Sound and Email Transcript options in the chat?
In the widget’s menu (⋮): you’ll see Notification Sound and Email Transcript when those features are enabled for the widget.