Troubleshooting Activity Task Alerts in Microsoft Teams
Notification Details
- Activity task notifications will not be delivered via Microsoft Teams.
- Only ticket-related notifications will appear in Teams.
Syncing Activity Tasks with Teams Calendar
- Activity tasks can be synchronized with the agent’s Microsoft Teams Calendar.
- Once synced, the Office 365 Calendar will automatically send reminders 15 minutes before the task’s due time.
Setup Instructions
For a step-by-step guide to configure the Office 365 Calendar integration, explore further instructions about Office 365 Calendar Integration with BoldDesk.
- Teams is used only for ticket alerts; activity tasks rely on calendar sync.
- Reminders are triggered by Office 365, not BoldDesk or Teams directly.
FAQs
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Do activity task updates appear in Teams even if alerts don’t?
No. Activity tasks do not generate notifications in Teams, even if the task is updated. Only ticket actions trigger Teams notifications. -
Can I change the 15‑minute reminder time for activity tasks?
Yes. Reminder timings can be adjusted within your Office 365 Calendar settings. -
Do recurring activity tasks sync with the Teams Calendar?
Yes. If a recurring task exists in BoldDesk, every occurrence syncs to your Office 365 Calendar after integration is enabled.
