Synchronizing entire groups directly from Microsoft Entra ID to BoldDesk is not supported. However, you can synchronize individual users who are members of selected Microsoft Entra ID groups.

This allows you to keep the BoldDesk user list current without importing the groups themselves.

Synchronize Users from Selected Microsoft Entra ID Groups

To synchronize users who belong to specific Microsoft Entra ID groups:

1. Sign in to the Microsoft Entra Admin Portal.

2. Open the BoldDesk application.

3. Go to the Users and groups section.

   
   
   

4. Click Add assignment.

5. Select the groups containing the users you want to synchronize with BoldDesk.

   
   
   

Only the users within the selected groups are synchronized with BoldDesk. The Microsoft Entra ID groups themselves are not synchronized.

Frequently Asked Questions

1. Can I synchronize an entire Microsoft Entra ID group with BoldDesk?
   No. Synchronizing an entire group directly with BoldDesk is not supported.

2. Can users within a Microsoft Entra ID group be synchronized with BoldDesk?
   Yes. Assign the required Microsoft Entra ID group to the BoldDesk application. The users within the selected group are then synchronized with BoldDesk.

3. Are the selected Microsoft Entra ID groups created in BoldDesk?
   No. Only the users within the selected groups are synchronized. The groups themselves are not synchronized.

4. Where do I select the groups containing the users to synchronize?
   Open the BoldDesk application in the Microsoft Entra Admin Portal, go to Users and groups, and click Add assignment.