How to Resolve Ticket Form ID Not Showing in Zapier Integration
When integrating BoldDesk with Zapier, you may notice that the Ticket Form ID dropdown does not display any options. Only the ticket fields are visible—no ticket form appears in the list. This article explains the reason behind this behaviour and how to resolve it.
Cause
This occurs when your BoldDesk portal is using the default single ticket form.
In BoldDesk, ticket forms are brand-specific. If no custom ticket forms are created, the system uses a built-in default form (with ID 1), which Zapier does not display in the dropdown.
Solution
To use the default ticket form in Zapier, you need to manually assign the form using its ID.
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In your Zapier workflow, go to the Ticket Form ID field while setting up the ticket creation or update step.
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Click the three-dot menu next to the field.
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Select Custom.
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Enter the value:
1
(This is the default ticket form ID in BoldDesk.) -
Continue configuring the rest of the Zap as needed.
This will ensure the default ticket form is used automatically during Zapier operations.
If your portal supports multiple brands and you wish to customise ticket forms per brand, you can:
Go to Admin > Ticket Forms in BoldDesk and create separate forms for each brand.
Frequently Asked Questions (FAQs)
1. Why does Zapier not show my ticket form?
Because your BoldDesk portal is using the default single ticket form, which Zapier does not list.
2. What is the default Ticket Form ID in BoldDesk?
The default ticket form always uses ID 1.
3. How do I use the default ticket form in Zapier?
Manually enter 1 in the Ticket Form ID field.
4. Can I make the dropdown show more forms?
Yes. Create custom ticket forms under Admin → Ticket Forms and assign them to specific brands.
