Auto-Fill Ticket Details from Chat Using AI

Creating support tickets from chat conversations is now faster and more efficient with the help of AI. Agents no longer need to manually summarize chat threads or compose ticket details. The system now uses AI to automatically generate a clear subject line and a detailed description based on the chat history.

How to Create a Ticket from a Chat Conversation

1. Open any chat conversation details page.
2. Click the AI icon located at the top-right corner of the center panel.
3. From the menu that appears, select the “Create Ticket” option.

What Happens Next

Once you click the “Create Ticket” option:

• The AI reads and analyzes the chat conversation.
• It automatically generates a relevant ticket subject and a comprehensive description.
• These details are then auto-filled into the ticket creation dialog.

This streamlines the process, ensuring consistency and saving time for support agents by reducing manual input.