If you need to regain access to your BoldDesk account, follow the applicable recovery process based on whether you have an expired trial account or an expired or suspended paid account.

Recover an Expired Trial Account

If your BoldDesk trial account has expired or you cannot access it, contact the BoldDesk Support team at [email protected].

Include your BoldDesk portal URL in the email to help the support team assist you.

For example: yourcompany.bolddesk.com

Recover an Expired or Suspended Paid Account

If your paid BoldDesk subscription has expired or been suspended and you want to reactivate it, follow the instructions in How to Reactivate an Expired or Suspended BoldDesk Subscription.

Frequently Asked Questions

1. How can I recover an expired BoldDesk trial account?
   Contact the BoldDesk Support team at [email protected] and include your BoldDesk portal URL.

2. What information should I provide when requesting trial account recovery?
   Include your BoldDesk portal URL, such as yourcompany.bolddesk.com, in the email sent to the BoldDesk Support team.

3. How can I recover an expired paid BoldDesk account?
   Follow the instructions in How to Reactivate an Expired or Suspended BoldDesk Subscription.

4. How can I recover a suspended paid BoldDesk account?
   Follow the reactivation process provided in How to Reactivate an Expired or Suspended BoldDesk Subscription.

5. Is the recovery process the same for trial and paid BoldDesk accounts?
   No. For an expired trial account, contact the BoldDesk Support team and provide your portal URL. For an expired or suspended paid account, follow the documented subscription reactivation process.