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How to Recover Your BoldDesk Account or Subscription

Updated: Jun 25, 2025

If you’re trying to regain access to your BoldDesk account—whether it’s a trial or a paid subscription—here are the steps you need to follow based on your account type:

Recovering a Trial Account

If your trial account has expired or you’re unable to access it, please reach out to our support team. Make sure to include your portal URL in the email for faster assistance.

Send Email to this email address: support@bolddesk.com
Include: Your BoldDesk portal URL (e.g., yourcompany.bolddesk.com)

Recovering a Paid Tenant (Expired or Suspended)

If your paid BoldDesk subscription has expired or been suspended, you can follow the step-by-step guide in the article below to reactivate it:
How to Reactivate an Expired or Suspended BoldDesk Subscription

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