How to Change the Language Used by AI Assist in BoldDesk
AI Assist uses the language configured in each agent’s profile as its default language. When an agent changes their profile language, the BoldDesk interface and AI Assist use the selected language by default.
However, AI Assist can also detect the language used in an agent’s prompt. If an agent asks a question in a different supported language, AI Assist prioritizes the language of the prompt and responds in that same language, even if the agent’s profile is configured with a different language.
AI Assist does not have a separate language setting. To change the default language used by AI Assist, update the language preference in the agent’s profile.
Prerequisites
- Agents can select a preferred language only when Multi-Language Support is enabled.
- Only users with the Admin > Manage Agents permission can update language settings for other agents.
How Language Selection Works
AI Assist determines its response language using the following logic:
- By default, AI Assist uses the language configured in the agent’s profile.
- If the agent submits a prompt in a different supported language, AI Assist detects the language of the prompt.
- AI Assist responds in the same language as the prompt, regardless of the language configured in the agent’s profile.
- When no alternate language is explicitly used in the conversation, AI Assist falls back to the agent’s profile language.
Example
| Agent Profile Language | Prompt Language | AI Assist Response Language |
|---|---|---|
| English | English | English |
| English | Spanish | Spanish |
| French | English | English |
| German | Portuguese | Portuguese |
How Agents Set Their Preferred Language
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Click on your Profile Icon and select View Profile & Settings to access the personal settings page.
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In the Localization Setting section, select the desired language from the Language field’s dropdown options.
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Press Update to apply and save the updates.
How Admins Configure Language for Other Agents
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Go to the Admin Center, then select Agents to view the list of agents.
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Click on the agent’s name to open their profile page.
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In the top-right corner, click Edit.
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Find the Language field and choose the preferred language from the list.
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Click Update to save your changes.
- For any agent to select a preferred language among the supported languages, the multi-language feature must be enabled.
- Only agents with the Admin > Manage Agents permission enabled are able to configure the language settings for other agents.
Frequently Asked Questions
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Can I directly change the AI Assist language?
No. AI Assist uses the language defined in the agent’s profile. There is no standalone language setting for AI Assist. -
Does changing my language affect other agents?
No. Language settings are per-agent and do not impact other users. -
Will AI Assist automatically translate content?
AI Assist responds in the language set for the agent’s profile. It does not automatically detect or switch languages independently. -
Who can enable multi-language mode?
Only administrators with appropriate permissions in the Admin Center. -
Do I need to refresh the portal after updating my language?
In most cases, changes take effect immediately. A manual refresh may help update interface elements faster.
