How to Make Your Website a Reliable Information Source for AI-Powered Support
To enable BoldDesk AI to use your website as a trusted source of information when responding to user queries, add your website’s URL in the Website Pages section located within the AI settings of the KB module. This lets the AI to use your website as a reliable source of information.
Steps to add your website as a knowledge base source:
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Sign in to your BoldDesk account.
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Go to the Knowledge Base (KB) module, then select Artificial Intelligence > Source.
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Under Website Pages, click Add Web Page.
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Select the appropriate brands, then enter your website’s URL (e.g.,
https://support.yourdomain.com). -
Choose how you want the content to be accessed—set the Access Scope to either Private (for internal use only) or Public (for everyone to see).
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Click Add & Sync to begin the integration.
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Once added, BoldDesk AI will start indexing your website content and use it to deliver accurate, context-aware responses to user queries.
Possible causes of error when syncing a URL in the Web Pages section:
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The URL might contain characters or formatting that BoldDesk doesn’t accept.
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If the URL points to a page that doesn’t exist or returns a 404/403 error, BoldDesk may reject it.
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If the URL is set to Private or requires authentication, BoldDesk might not be able to access or sync it.
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Only
https://orhttp://links are typically supported. Anything else (likeftp://) could cause issues. -
If the site has an expired or invalid SSL certificate, BoldDesk may block the URL for security reasons.
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If the target site blocks bots or external requests (via CORS or firewall settings), BoldDesk might not be able to fetch the content.
