Understanding How AI Copilots and Agents Respond Using Query Language

AI Copilots and AI Agents in BoldDesk use Knowledge Base (KB) content to generate responses based on user queries. KB articles can be written in any supported language, and the AI will suggest or generate replies using the published content.

BoldDesk’s AI Copilot and AI Agent automatically detect the language of the user’s query and translate the response accordingly even if the original KB content is in a different language, provided relevant information is available.

Using AI Agent

Using AI Copilot

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