Google Meet is a powerful collaboration platform that allows users to schedule, join, and manage virtual meetings efficiently.

Integrating Google Meet with BoldDesk allows support agents to schedule meetings directly within BoldDesk. All meeting details—including participants, links, and durations—are automatically recorded in the activity comments.

Key Features

• Schedule meetings from BoldDesk: Schedule, reschedule, and cancel meetings directly within BoldDesk. This streamlines your workflow and keeps all your meeting activities organized in one place.
• Join meetings from BoldDesk: Once a meeting is scheduled, the link is automatically added to the activity comments, allowing agents to join meetings directly from BoldDesk.
• Meeting events added to Google Calendar: When Google Meet is configured in BoldDesk, any meeting you create is automatically added as an event in your Google Calendar.
• Get reminders from Google Calendar: Meeting updates are sent via email, and reminders are triggered 30 minutes before the meeting. These notifications are managed through the Google Calendar platform.

How to Install and Configure the Google Meet App from the Admin Level

Follow these steps to install and set up the Google Meet app in BoldDesk:

1. Navigate to Admin Menu > Marketplace.

2. Search for and select the Google Meet app.
   

   
   
   

3. Click the Install button to initiate the installation process.
   

   
   
   

Edit Google Meet App Configuration

To schedule meetings via BoldDesk, the Google Meet app must be properly configured.

Configure BoldDesk API Key

To connect BoldDesk with your meeting setup:

1. Generate your BoldDesk API Key. Learn more on How to Generate a BoldDesk API Key?.

2. Paste the generated key into the designated textbox.

3. Click Verify & Continue.
   

   
   
   

Configure App permissions

App permissions allow you to manage access to integrated applications within your organization. You can control who can read, modify, and use the app based on user roles.
For detailed configuration steps, explore more on Managing App Permissions and Visibility.

Frequently Asked Questions

1. What does the Google Meet integration with BoldDesk do?
   It lets support agents schedule, reschedule, and cancel Google Meet meetings directly from BoldDesk. Meeting details—participants, link, and duration—are automatically added to activity comments on the ticket. Events are also created in Google Calendar, and email updates/reminders are handled by Google Calendar.

2. How do I install the Google Meet app in BoldDesk?

   1. Go to Admin → Marketplace.
   2. Search for Google Meet and select it.
   3. Click Install and follow the on-screen prompts.

3. How do I configure the BoldDesk API key for the Google Meet app?

   1. Generate a BoldDesk API Key.
   2. Paste the key into the Google Meet app configuration page.
   3. Click Verify & Continue.

4. How do I schedule a Google Meet from a ticket?

   • Open the ticket → choose Schedule Meeting (Google Meet).
   • Set date/time, participants, and notes.
   • Save. The Meet link and details are automatically added to the activity comments.

5. Where do agents find the meeting link in BoldDesk?
   The Google Meet link is posted to the ticket’s activity comments as soon as the meeting is created.

6. Are meetings automatically added to Google Calendar?
   Yes. When scheduled via BoldDesk, the meeting is created as a Google Calendar event with the Meet link and participants.

7. What happens if I reschedule or cancel a meeting in BoldDesk?
   Rescheduling/canceling from BoldDesk will update or remove the Google Calendar event, and activity comments will reflect the change to keep the ticket timeline accurate.