Calling Tools Available for Integration with BoldDesk
Enhance your customer support operations by integrating various calling tools with BoldDesk. These integrations streamline communication by enabling agents to manage calls directly within the help desk, log call activities, and automatically generate tickets. Below is a comprehensive guide to the supported calling tools and their features:
Supported Calling Tools and Features
1. Aircall
Features
- Make and receive calls directly from BoldDesk.
- Automatically create tickets for:
- Inbound calls
- Outbound calls
- Missed calls
- Voicemails
- Call transcription available for recorded calls.
- Activities are logged for each call event.
Use Case
Ideal for teams requiring detailed call logs and transcripts for quality assurance and follow-ups.
- Reference: Aircall Integration Guide
- Video Tutorial: Watch Aircall + BoldDesk Integration
2. Ringover
Features
- Direct calling from within BoldDesk.
- Sync call data with support tickets.
Use Case
Suitable for teams looking for a simple and effective telephony solution integrated with their help desk.
- Reference: Ringover Integration Guide
- Video Tutorial: Watch Ringover + BoldDesk Integration
3. Ozonetel
Features
- Make and receive calls inside BoldDesk.
- Map phone numbers and configure call workflows.
- Manage call logs and ticket creation.
Use Case
Best for businesses in India and other supported regions using Ozonetel’s cloud telephony platform.
- Reference: Ozonetel Integration Guide
- Video Tutorial: Watch Ozonetel + BoldDesk Integration
4. Exotel
Features
- Track and manage phone calls as support tickets.
- Integrate call logs with ticket history.
Use Case
Useful for teams in regions where Exotel is widely used, especially in India.
- Reference: Exotel Integration Guide
- Video Tutorial: Watch Exotel + BoldDesk Integration
5. KrispCall
Features
- Sync contacts in real time.
- Log calls and messages as tickets or activities.
- Save notes straight into BoldDesk.
Use Case
KrispCall is designed for global use, with virtual phone numbers available in 100+ countries across all major continents. This makes it well‑suited for businesses operating internationally.
How to Get Started
- Choose the calling tool that best suits your business needs.
- Follow the respective integration guide linked above for step-by-step instructions.
- Configure your call workflows, ticket creation rules, and logging preferences within BoldDesk.
- Test the integration to ensure calls are being logged and tickets are created as expected.
FAQs
1. Do all calling tools support automatic ticket creation?
Most providers (Aircall, Ozonetel, Exotel) support automatic ticket creation based on your configuration.
2. Can I use more than one calling tool at the same time?
Yes. Multiple calling tool integrations can coexist simultaneously.
3. Do I need admin access to set up these integrations?
Yes, BoldDesk typically requires admin permissions to enable integrations and configure API tokens.
4. Are call recordings stored in BoldDesk?
Recordings are usually stored in the calling tool, with links or metadata synced to BoldDesk.
