How to Enable AI Agent in Web Widget

BoldDesk’s AI Agent for the Web Widget is a virtual support assistant that automates customer interactions, resolves common queries without the intervention of a real agent, and enhances self-service support directly on your website. This guide walks you through the steps to enable and configure the AI Agent within the Web Widget.

Enable AI Agent for the Web Widget

1. Log in to your BoldDesk Admin Portal.
2. Before embarking on the setup, make sure to first enable the AI Assist features by navigating to Admin > Artificial Intelligence > AI Features.
   

• Then click the Update button. This step is essential to unlock the AI capabilities within the Web Widget and ensure a smooth configuration process.

3. Then navigate to Admin > Web Widget and AI Agent > Add Widget. For more information, refer to this article.
   

4. Enable AI Agent
   Within the widget configuration, enable the AI Agent. By enabling this feature, the AI Agent will be displayed in the widget pop-up to quickly answer customer questions.
   

5. Add the Web Widget to the customer portal. For instructions on how to add the Web Widget to the customer portal, refer to this article. To integrate the Web Widget into your website, use the custom JavaScript code provided below.

(function () {
  var v = document.createElement('script');
  v.src = "https://{{yourdomain}}/widget/{{widgetId}}";
  v.type = "text/javascript"
  document.head.append(v);
})(); 

Related Article

• How to Add a Web Widget to the Customer Portal
• Embedding Help Widget on External Site.
• How to Customize and Test AI Agent Capabilities in BoldDesk