Creating a PagerDuty Incident from a BoldDesk Ticket

To seamlessly create a PagerDuty incident within BoldDesk, follow these steps to establish a connection and create an incident directly from a support ticket:

1. Navigate to the ticket where you want to create a PagerDuty incident.

2. Click Apps in the right sidebar to open the PagerDuty app.

3. Click Create Incident.
   

   

4. Fill in the required details, including:

   • Title
   • Impacted Service
   • Description
     
     

5. Click Create to submit the incident.

6. Once created, the linked PagerDuty Incident will appear within the ticket details page, as shown below: