How to Fix Blank Page Issue in BoldDesk Customer Portal After Login

If a user successfully logs into the BoldDesk customer portal but sees a blank page or incomplete interface, the issue is often related to blocked resources required to load the portal UI.

Common Cause

The BoldDesk customer portal relies on resources hosted on a Content Delivery Network (CDN) to render its interface. If these resources are blocked by a firewall, proxy, or security policy, the portal may fail to display correctly.

The most critical resource is:

https://cdn.bolddesk.com/customer-app

When this domain is inaccessible:

• Login completes successfully.
• However, the portal interface either fails to load or appears blank.

Resolution Steps

1. Verify CDN Accessibility
Ensure that the following domain is allowed on your network:

https://cdn.bolddesk.com

If blocked, request your IT team or network administrator to whitelist this domain in your firewall, proxy, or security solution.

2. Clear Browser Cache

After unblocking the domain:

• Clear the browser cache.
• Restart the browser.
• Log in to the portal again.

3. Test CDN Access

To confirm accessibility:

• Open the following URL in the affected user’s browser:

https://cdn.bolddesk.com/customer-app

• If the page loads without errors, the CDN is accessible.

4. Check for Browser or Network Restrictions

If the issue persists:

• Disable any ad blockers or browser extensions that might interfere with resource loading.
• If using a VPN, verify that it does not restrict CDN resources.
• For organizations with strict security policies, allowlist:
  • https://cdn.bolddesk.com
  • Your BoldDesk portal domain (for example, https://yourportal.bolddesk.com)

Frequently Asked Questions (FAQ)

Q1 Why does the portal show a blank page after login?
This usually happens when required UI resources from BoldDesk’s CDN are blocked by network or browser settings.

Q2 What is the critical CDN domain to allow?
You must allow access to:
https://cdn.bolddesk.com/customer-app

Q3 Can browser extensions cause this issue?
Yes. Ad blockers, privacy tools, or script-blocking extensions may prevent the portal from loading correctly.