This article explains how to re-authenticate the Slack integration in BoldDesk. Re-authentication may be required when the connection between BoldDesk and Slack expires, is interrupted, or needs to be refreshed to continue sending Slack notifications and supporting configured Slack actions.

When re-authenticating Slack, BoldDesk redirects you through the Slack authorization flow. You may need to sign in to the required Slack workspace, approve Slack permissions for the BoldDesk app, enter your BoldDesk domain, and allow the BoldDesk Slack Integration App to access the required BoldDesk data.

Prerequisites

Before re-authenticating Slack, make sure:

• The Slack app is already installed in Admin → Apps → My Apps.
• You have access to the required Slack workspace.
• You have permission to authorize or manage apps in the Slack workspace.
• You know the correct BoldDesk domain to enter during the authorization process.

Re-Authenticate the Slack App

To re-authenticate the Slack app in BoldDesk:

1. Go to Admin → Apps → My Apps.

2. Search for Slack.

   

3. Open the Slack app from the search results.

4. On the app details page, click Re-Authentication.

   

5. You will be redirected to the Slack sign-in page. Enter the Slack workspace URL and click Continue.

6. Sign in to the required Slack workspace using one of the available sign-in methods.

   If Slack prompts for email-based sign-in, enter the email address associated with the workspace and continue.

   

7. Complete any required verification step if prompted, then continue with the sign-in process.

8. If Slack sends a sign-in code to the email address, enter the code or open the sign-in email to continue.

9. On the Slack permission page, review the selected workspace and the permissions requested by the BoldDesk app, then click Allow.

   

10. On the BoldDesk Slack integration page, enter your BoldDesk domain and click Submit.

    

11. Review the permissions required by the BoldDesk Slack Integration App, then click Allow.

    

12. After authorization is completed, you will be redirected back to the Slack app details page in BoldDesk.

    The Slack app should show as Active, and a success message such as Slack successfully installed may appear.

After re-authentication is completed, BoldDesk refreshes the connection with Slack. The Slack integration can continue performing supported actions based on the configured integration settings.

Troubleshooting

The Re-Authentication button is not available

Confirm that the Slack app is already installed in Admin → Apps → My Apps. If the Slack app is not installed, install and configure the Slack app before attempting re-authentication.

The wrong Slack account or workspace opens during re-authentication

This can happen when your browser is already signed in to another Slack account or workspace. Sign out from the incorrect Slack account, or use an incognito/private browsing window. Then repeat the re-authentication process and sign in with the correct Slack workspace account.

The BoldDesk domain is not accepted

Confirm that you entered the correct BoldDesk domain. Enter only the required BoldDesk account domain in the field shown during the integration flow. If the issue continues, verify that you are using the correct BoldDesk portal for the Slack integration.

Permissions

• To re-authenticate the Slack integration in BoldDesk, the agent’s role must include the Manage settings permission under the Admin permission category.

  

• The user may also need the required permission in Slack to authorize the BoldDesk app for the selected workspace. If the Slack workspace restricts app installation or authorization, contact the Slack workspace administrator.

Frequently Asked Questions

1. What is Slack re-authentication in BoldDesk?
   Slack re-authentication refreshes the connection between BoldDesk and Slack. This helps the Slack integration continue working when the existing authorization expires, is interrupted, or needs to be renewed.

2. Where can I re-authenticate the Slack app in BoldDesk?
   You can re-authenticate Slack from Admin → Apps → My Apps. Open the Slack app and click Re-Authentication.

3. Why am I redirected to Slack during re-authentication?
   Slack authorization must be completed in Slack because Slack needs to verify the workspace, account, and permissions before allowing BoldDesk to reconnect.

4. Why do I need to enter the BoldDesk domain during Slack re-authentication?
   The BoldDesk domain identifies the BoldDesk account that should be connected to the selected Slack workspace.

5. What should I do if the wrong Slack workspace is selected?
   Cancel the authorization, sign out from the incorrect Slack workspace, or use an incognito/private browser window. Then restart the re-authentication process and select the correct workspace.

6. How do I know that re-authentication is completed?
   After the authorization flow is completed, you should be redirected back to the Slack app details page in BoldDesk. The Slack app should show as Active, and a success message may appear.

Related Articles

1. How to Install and Configure the Slack Integration in BoldDesk for Single Workspace
2. Frequently Asked Questions about Slack Integration