This article offers a concise guide for managing contact records within the helpdesk system. It explains how to delete individual or bulk contacts, including marking associated tickets as spam during deletion. The article also outlines the restoration process, allowing users to recover deleted contacts and optionally remove their tickets from the spam list. Additionally, it highlights the necessary permissions required to perform these actions, ensuring that only authorised users can delete or restore contacts.

How to Delete a Contact

To delete a contact, follow the steps below:

1. Open the contact profile and select the Delete button.
   

   
   
   

2. Open a dialogue box to mark tickets associated with the contact as spam by selecting the Mark associated tickets as spam option and then click Delete Contact. The contact will then be moved to the deleted contacts folder.
   

   
   
   

Once a contact is deleted, you will receive a notification for successful deletion.

Soft Deleting Bulk Contacts

You can use the “Bulk Delete” option to delete all your contacts in bulk.

1. Choose the Select All checkbox and click the Delete option as highlighted in the following screenshots.
   

   
   
   
   
   
   
   

2. In the delete dialog, click the Delete button. After clicking the Delete button, the selected contacts will be soft deleted.
   

   
   
   

The Consequences of Deleting a Contact

• Once you delete a contact, they will lose access to the support portal and won’t be able to create or view any tickets.
• Any new ticket created via email will be considered as a suspended email.

How to Restore a Contact

To restore a contact, follow the steps below:

1. Open the deleted contact profile and click the Restore button.
   

   
   
   

2. A dialog will appear where you can restore the spam tickets by selecting the Remove associated tickets from spam option and then click Restore Contact.
   

   
   
   

Permission for Deleting a Contact

To delete a contact, you must have the following permission enabled.

Frequently Asked Questions (FAQs)

Q1: What is the difference between soft delete and permanent delete?
A: Soft delete moves the contact to the deleted folder. Permanent delete removes the contact entirely from the system.

Q2: Can I restore a permanently deleted contact?
A: No, but you can re-add them manually as a new contact.

Q3: What happens to tickets when a contact is deleted?
A: You can choose to mark associated tickets as spam. If restored, you can remove them from the spam list.

Q4: How many contacts can I delete in bulk?
A: Up to 50 contacts per bulk delete operation.

Q5: Can you enable bulk delete specifically for verified contacts in BoldDesk?
No. There is no separate setting in BoldDesk that enables or disables bulk delete only for verified contacts. Bulk delete works the same way for all contact types — verified or unverified. What actually controls the ability to bulk-delete is permissions, not verification status.

Q6: In BoldDesk, how do you prevent tickets from being deleted when deleting the contact who created them?
In BoldDesk, tickets are deleted only when a contact is permanently deleted. To prevent tickets from being removed, avoid permanently deleting the contact. Instead, use one of the following approaches:

• Reassign tickets to another contact: Before deleting the contact, use the Bulk Update feature to change the requester to another (or duplicate) contact. Once reassigned, the original contact can be safely deleted without affecting the tickets.
• Soft delete the contact: This removes the contact from active use while retaining all associated tickets. The tickets are moved to spam and can be restored. If left in spam for more than 30 days, they will be permanently deleted.

Related Articles

• How to Add and Remove Contacts From a Contact Group
• Managing Contacts Across Multiple Brands in BoldDesk