How to Create a BoldDesk Account Easily
Creating a BoldDesk account activates a new BoldDesk helpdesk instance and provides access to both the Customer Portal and the Agent Portal. BoldDesk provides a 15‑day free trial and does not require a credit card during signup.
Check out this video tutorial for more details.
Prerequisites
What you need
- A valid email address
- Access to the email inbox to complete email verification
- Optional: knowledge of which BoldDesk subscription plan to start with
What is created after signup
After email verification, BoldDesk activates the BoldDesk account and provisions portals for the new BoldDesk site.
| Portal | Primary users | Purpose | URL format |
|---|---|---|---|
| Customer Portal (Support Center) | End-users (contacts) | Create tickets, request help, and track ticket progress | yoursubdomain.bolddesk.com |
| Agent Portal | Support team (agents) | View and respond to customer tickets | yoursubdomain.bolddesk.com/agent |
Account creation workflow
Step 1. Open the BoldDesk plan selection page
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Visit the BoldDesk Pricing Page
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Review the available subscription plans.
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Select a plan.
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Select Try for Free.
Plan changes after signup:
The selected plan is not permanent. BoldDesk allows upgrading or downgrading after signup.
Step 2. Choose a sign-up method and submit registration
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On the BoldDesk sign-up page, choose one of the available registration methods:
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Email-based registration (Google or Microsoft)
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Submit the registration form.
Result:
BoldDesk sends a verification email to the email address used for signup.
Step 3. Verify the email address (activates the BoldDesk account)
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Open the inbox for the signup email address.
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Locate the BoldDesk verification email.
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Select the verification link in the email.
Result:
- The verification link activates the BoldDesk account.
- After verification, BoldDesk redirects the browser to the new BoldDesk portal for the site.
Your BoldDesk account is now ready for use, and you can begin building better customer relationships with our BoldDesk. Explore How to Set Up Your BoldDesk Site.
Maximum Sign-ups Limit Reached (Trial creation)
What the sign-up error means
If you see:
“You’ve reached the maximum number of signups. Please contact support if you need assistance.”
BoldDesk has detected multiple trial sign-up attempts from the same IP address, and the IP-based sign-up limit has been reached.
Why this happens
BoldDesk enforces sign-up limits to support fair usage and reduce automated or abusive sign-up behavior.
How to resolve the “maximum signups” issue
- Try signing up using a different network / public IP (for example, different Wi‑Fi, mobile hotspot, another office network).
- Contact support for help with account setup.
If support creates the trial for you
Provide:
- Email address for the admin user
- Preferred BoldDesk domain name (example:
yourcompanyname.bolddesk.com)
Support can create the trial and share the login details.
Frequently Asked Questions
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Do I need a credit card to create a BoldDesk account?
No. BoldDesk offers a 15‑day free trial with no credit card required. -
How long does BoldDesk account creation take?
Typically less than one minute, excluding email verification time. -
What if I don’t receive the verification email?
Check your spam or junk folder. If not found, request a new email from the signup page. -
Can I change my BoldDesk plan later?
Yes, you can modify your plan at any time after creating your account. -
What portals do I get after signup?
You receive a Customer Portal and an Agent Portal. -
How long is the BoldDesk sign up verification email valid for?
The BoldDesk signup verification link is valid for 24 hours. If the link expires before it is used, a new verification email must be requested or resent to allow the user to complete account activation. -
Is it possible to access a Bold Desk account at the same time from both a mobile device and a computer?
Yes. BoldDesk permits simultaneous login from both your mobile app and computer or web application. -
How Can I Address the “Too Many Signups” Error When Starting a BoldDesk Trial?
If you see a “too many signups” error while attempting to start a BoldDesk trial, it usually indicates that an account already exists using the same email address. Instead of creating a new trial, you can try sign in directly using the existing account credentials.
