Configure the Microsoft Teams channel notifications

Channel Limit based on plans

Adding Channel Notification

To configure the teams’ channel notification in the BoldDesk site, follow the given steps:

1. Click Admin menu > My Apps > Microsoft Teams > Edit to open the Microsoft Teams page.

   

2. Click Add New Notification.

   

3. Enter the Teams notification’s name.

4. Choose the Notify Assignee option to notify the agent directly.

5. Choose the Notify Channel and then specify the Team and Channel to which the notification should be sent.

   

6. Select events and condition to receive notification and click the Save option.

   

Editing Channel Notification

Follow the given steps to edit a teams’ channel notification:

1. Click Admin menu > My Apps > Microsoft Teams > Edit.

2. Click the Kebab icon and select Edit to go Edit Notification page.

3. Modify the notification details on the Edit Notification page.

4. Click Update.

   

Deleting Channel Notification

Follow the given steps to delete a teams’ channel notification:

1. Click Admin menu > My Apps > Microsoft Teams > Edit.

2. Click the Kebab icon and select Delete.

   

3. Click the Yes, Delete button in the confirmation dialog to delete a team’s channel notification.

   

Deactivating Channel Notification

Follow the given steps to deactivate a teams’ channel notification:

1. Click Admin menu > My Apps > Microsoft Teams > Edit.

2. Click the Kebab icon and select Deactivate.

   

3. Click the Yes, Deactivate button in the confirmation dialog to deactivate a team’s channel notification.

   

Activating Channel Notification

Follow the given steps to activate a teams’ channel notification:

1. Click Admin menu > My Apps > Microsoft Teams > Edit.

2. Click the Kebab icon and select Activate.

   

3. Click the Yes, Activate button in the confirmation dialog to activate a team’s channel notification.