Configure the Microsoft Teams channel notifications
Channel Limit based on plans
Starter | Growth | Enterprise | Standard | Pro | Business | |
---|---|---|---|---|---|---|
Channel limit | 0 | 5 | 10 | 0 | 5 | 10 |
Adding Channel Notification
To configure the teams’ channel notification in the BoldDesk site, follow the given steps:
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Click Admin menu > My Apps > Microsoft Teams > Edit to open the Microsoft Teams page.
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Click Add New Notification.
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Enter the Teams notification’s name.
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Choose the Notify Assignee option to notify the agent directly.
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Choose the Notify Channel and then specify the Team and Channel to which the notification should be sent.
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Select events and condition to receive notification and click the Save option.
Editing Channel Notification
Follow the given steps to edit a teams’ channel notification:
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Click Admin menu > My Apps > Microsoft Teams > Edit.
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Click the Kebab icon and select Edit to go Edit Notification page.
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Modify the notification details on the Edit Notification page.
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Click Update.
Deleting Channel Notification
Follow the given steps to delete a teams’ channel notification:
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Click Admin menu > My Apps > Microsoft Teams > Edit.
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Click the Kebab icon and select Delete.
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Click the Yes, Delete button in the confirmation dialog to delete a team’s channel notification.
Deactivating Channel Notification
Follow the given steps to deactivate a teams’ channel notification:
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Click Admin menu > My Apps > Microsoft Teams > Edit.
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Click the Kebab icon and select Deactivate.
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Click the Yes, Deactivate button in the confirmation dialog to deactivate a team’s channel notification.
Activating Channel Notification
Follow the given steps to activate a teams’ channel notification:
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Click Admin menu > My Apps > Microsoft Teams > Edit.
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Click the Kebab icon and select Activate.
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Click the Yes, Activate button in the confirmation dialog to activate a team’s channel notification.