How to Export the Tickets in the Customer Portal
You can export tickets from the ticket listing page in the customer portal. The export procedure occurs based on the current ticket status filter. If the status filter is not applied, all tickets will be exported with the applied ‘Created Date’ filter.
- A maximum of 1000 records will be exported. If the record count is more than 1000, you can use the Created Date option to filter the records.
- The date and time format will be in UTC in the exported tickets.
Please watch this video tutorial for further information.
Steps for exporting the tickets from the customer portal:
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Navigate to the ticket listing page in the customer portal and click the Export option.
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Before exporting the data, you can filter the records based on their status.
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Choose the required ticket fields in the first step.
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In the next step, choose the required file format, created date range and the time zone and click Export.
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After clicking the Export button, the file will be downloaded.
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Click the File and it will be opened in an Excel sheet.
