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Email & Configuration

Configure custom emails and email templates and manage email notifications.
Setting up a Custom Support Email
How to Use SPF Records to Improve Email Deliverability
How to Manage and Personalize Email Notifications
Inbound Email Allowlist and Blocklist
How to Handle Suspended Email
How to Change the Display Name of Your Email in Bold Desk
How to Use the Original Sender as Requester for Forwarded Email Tickets
Why I Did Not Receive My BoldDesk Email Notifications
What are Reasons for Suspension of Email
How To Restrict Unauthorized User Email To Ticket Creation
How to Use Liquid in BoldDesk to Build Dynamic Conditional Content
Automatic Email Threading: How it Works
How to Enable Multilingual Email Templates
What are the Available Placeholders in Email Templates
How to Include Previous Ticket Conversations or Replies in Email Notifications
Events Available in the Email Notification: Agent, Contact, Watchers
Managing Email Notifications for Account Activation, Verification, and Password Resets
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