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    Productivity Tips & Tricks

    Following these tips and tricks will increase customer service productivity and improve customer experience.
    App Notification
    How to Personalize Agent Portal Settings
    Home Page of Agent Portal
    How to Switch to Dark Mode in the Agent Portal
    How to Use Global Search in Agent Portal
    Quick Previewing Tickets and Navigating to next or previous Tickets
    What are the Quick Actions Available for Tickets
    How to Save a Ticket, Contact, or Contact Group
    Keyboard Shortcuts for Improving Productivity
    Using Permalinks for Specific Ticket Message
    Integrating a free Spell Checker - Grammarly with BoldDesk
    How to Track Tickets Effectively by Using Tags and Filters
    How to Add a Personal Agent Signature
    Collision Detection: Preventing Inefficiency and Confusion while Replying
    How to reorder ticket fields in the ticket details page?
    How to Send an Email from BoldDesk to a Customer
    Direct Portal Access: Logging in Without Navigating to the Sign-In Page
    How to Set Fixed Columns for All Agents in the Ticket Grid View
    How to Install the BoldDesk in Desktop
    Guide to Accessing Console Tab & Network Tab | Shortcuts for DevTools
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